Return & Refund Policy

Last Updated: August 10, 2026

At Shopisky, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are here to help.

1. Return Eligibility

You may request a return if:

• You received a damaged or defective product.
• You received the wrong product.
• The product is significantly different from its description.
• The product meets any other return conditions stated on the product page.

To be eligible for a return, the product should generally be unused and in its original condition and packaging, unless the product was received damaged or defective.

2. Return Request Period

Please contact us within 7 days of receiving your order if you would like to request a return.

To request a return, contact us using the information provided below and include:

• Your order number.
• Your name and contact information.
• A description of the issue.
• Clear photos or videos showing the product and the problem, when applicable.

Our team will review your request and let you know whether the return is approved.

3. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.

Products that have been used, damaged by the customer, altered, or returned without their original packaging may not be eligible for a refund.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Depending on the situation, we may offer:

• A replacement product.
• A refund.
• Another appropriate solution.

Please provide photos or videos when requested so that we can investigate the issue.

5. Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the applicable amount will be processed through the original payment method, where possible.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

6. Shipping Costs for Returns

If the return is due to a damaged, defective, or incorrect product, Shopisky may cover reasonable return shipping costs where applicable.

For other approved returns, return shipping costs may be the customer's responsibility.

7. Exchanges

If an eligible product needs to be exchanged, please contact us within 7 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable solution.

8. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing the order.

We cannot guarantee cancellation once an order has been processed or shipped.

9. Refund Delays

If you have been notified that your refund has been issued but have not received it, please allow additional processing time from your payment provider or bank.

If you still have not received your refund after the expected processing period, please contact us.

10. Contact Us

For return or refund questions, please contact us:

Store: Shopisky
Email: shopisky.store@gmail.com
Phone: +92 305 7907899.

When contacting us about an order, please include your order number so we can assist you faster.

Thank you for shopping with Shopisky!